PDPA Policy

PDPA Policy

Your privacy is important to us.


This Personal Data Protection Policy sets out how HIH Private Limited (collectively referred to herein as “Organisation”, “us”, “we” or “our”) comply with the provisions of the Personal Data Protection Act 2012 of Singapore (“PDPA”).

We also want you to understand the way in which we collect, use, disclose and/ or retain your Personal Data. This Personal Data Protection Policy sets out:
(a) our policies on how we manage your Personal Data;
(b) the types of Personal Data we collect, use, disclose and/ or retain;
(c) how we collect, use, disclose and/ or retain your Personal Data; and
(d) the purpose(s) for which we collect, use, disclose and/ or retain your Personal Data.

You agree and consent to us, the Organisation, and our authorised service providers and third parties to collect, use and disclose and/ or retain your Personal Data in the manner set forth in this Personal Data Protection Policy.

This Personal Data Protection Policy supplements but does not supersede nor replace any other consent which you may have previously provided to us nor does it affect any right that we may have at law in connection with the collection, use, disclosure and/ or retention of your Personal Data.

From time to time, we may update this Personal Data Protection Policy to ensure that our Policy is consistent with developments and trends in the Labour Movement and/ or any regulatory changes. Should any revision(s) be made to this Personal Data Protection Policy, updates will be published on our public site (https://hih.com.sg/pdpa). Subject to your legal rights in Singapore, the prevailing terms of the Personal Data Protection Policy shall apply.

This Personal Data Protection Policy forms a part of the terms and conditions governing your relationship with us and should be read in conjunction with such terms and conditions (“Terms and Conditions”). In the event of any inconsistency between the provisions of the Personal Data Protection Policy and the Terms and Conditions, the provisions of the Terms and Conditions shall prevail.



1. Your Personal Data

In this Personal Data Protection Policy, “Personal Data” refers to any data and/or information about you from which you can be identified by, either (a) from that data; or (b) from that data and other information to which we may have legitimate access to. Examples of such Personal Data include but are not limited to:
a. your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to you which you have provided in any forms you may have submitted to use, or in other forms of interaction with you;
b. your photos and/or scans;
c. your employment history, education background, and income levels;
d. Personal Data of your family members, such as next of kin, spouses, and children;
e. information relating to payments, such as your bank account number or credit card information;
f. information about your usage of and interaction with our website and/ or services including computer and connection information, device capability, bandwidth, statistics on page views and traffic to and from our website


2. Collection of your Personal Data

Generally, we may collect your Personal Data through the following ways:
a. when you access our websites or perform an online transaction;
b. when you interact with any of our employees;
c. when you submit an application to us for employment services;
d. when you respond to our request for additional Personal Data;
e. when you ask to be included in an email or other mailing list;
f. when you request that we contact you;
g. when you respond to our initiatives or promotions; and
h. when you submit your Personal Data to us for any other reason.


3. Purposes for the Collection, Use and Disclosure of Your Personal Data

Generally, we may collect, use, disclose and/ or retain your Personal Data for the following purposes:
a. to manage your recruitment, processing and termination of your worker;
b. to provide you with membership benefits and services;
c. to provide you with employment and employability services;
d. to provide you with training;
e. to assist you with your enquiries;
f. to process payment for your application or any other purchases and subscriptions;
g. to improve customer services, such as resolving complaints and handling requests and enquiries;
h. to conduct research, surveys and interviews;
i. to keep you updated on our events; and
j. to comply with applicable laws and regulations.


4. Marketing/ Optional Purposes

a. From time to time, we may contact you via mail, electronic mail, telephone (call or SMS-Text), facsimile or social medial platforms, to inform you about our special offers, services and events that we think may be of interest to you.
b. You can let us know at any time if you no longer wish to receive marketing materials (by informing us through email “pdpa@hih.com.sg”) and we will remove your details from our direct marketing database.
c. Please note that we may still send you non-marketing messages such as surveys, customer-service notices and other service related notices.


5. Disclosure of your Personal Data

We may disclose your Personal Data to the following group of external organisation for purposes mentioned above, subjected to the requirements of applicable laws:
a. agents, contractors, data intermediaries or third party service providers who provide services, such as telecommunications, mailing, information technology, payment, payroll, data processing, training, market research, carding, storage and archival, to the Organisation;
b. our professional advisers such as our auditors;
c. relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any government authority;
d. third party reward, loyalty, privileges and co-branded programme providers;
e. business partners that provides any membership services and benefits; and
f. any other person in connection with the purposes set forth above.


6. Use of Cookies
a. We may collect or analyse anonymised information from which individuals cannot be identified (“Aggregate Information”), such as number of users and their frequency of use, the number of page views (or page impressions) that occur on our websites and common entry and exit points into our websites.
b. We make use of “cookies” to store and track Aggregate Information about you when you enter our website(s). Such cookies are used to track information such as the number of users and their frequency of use, profiles of users and their online preferences.
c. Such aggregate Information collected may be used to assist us in analysing the usage of our website(s) so as to improve your online experience with us.
d. Should you wish to disable the cookies associated with these technologies you may do so by changing the setting on your browser. However, please note that this may affect the functionality of the website(s).


7. Third-Party Sites
a. Our website may contain links to other websites operated by third parties independent of the Organisation. We are not responsible for the privacy practices of such websites operated by third parties even though it is linked to our website(s).
b. We encourage you to learn about the privacy policies of such third party website(s) by checking the policy of each site you visit and contact its owner or operator if you have any concerns or questions.


8. Protection of your Personal Data
a. We maintain appropriate security safeguards and practices to protect your Personal Data unauthorised access, collection, use, disclosure, copying, modification disposal or similar risks, in accordance with applicable laws.


9. Accuracy of your Personal Data
a. We take all reasonable measures to ensure that your Personal Data remains accurate, complete and up-to-date.
b. You may also keep us informed when there are any updates to your Personal Data by contacting us directly.


10. Withdrawal of Consent
a. If you wish to withdraw your consent to any use or disclosure of your Personal Data as set out in this Personal Data Protection Policy, you may contact us via pdpa@hih.com.sg.
b. Please note that if you withdraw your consent to any or all use or disclosure of your Personal Data, depending on the nature of your request, we may no longer be in a position to continue to provide offers and services to you.
c. Such a withdrawal may therefore result in the termination of any application or business agreement that you may have with us.


11. Access and Correction of your Personal Data
a. You may request access to or make corrections to your Personal Data records, but the Organisation has the right to charge a reasonable fee for processing your request.
b. Please submit your request to us through the following platforms:
• Write to our Data Protection Office: pdpa@hih.com.sg


12. Contacting Us
a. If you have any questions or complaints relating to the use or disclosure of your Personal Data, or if you wish to know more about our data protection policies and practices, please contact our Data Protection Office via email at pdpa@hih.com.sg

Hear From Our Satisfied Customers

Knows how to care for people with Alzheimer's

Well trained as to how to handle people with Alzheimer’s. My ah gong's maid is patient and encouraging and values the patient’s self-esteem. Grateful to have her care for my grandfather.

Wenqi, Bishan

Loves babies and is very patient

Sukari has been an exceptional great help to our family. She takes good care of me and my newborn. Has high standards of hygiene and cooks extremely well.

Wei Hao, Jurong

Fantastic cook! Independent!

Thankful to find a maid who is independent and can do marketing and menu planning on her own. Htet Htet is a great cook and my family is happy our needs are very well taken care of.

Jayden, Kallang

Why Choose Help Is here?

Professionally screened and high quality filter

All the domestic helpers in our teams are personally assessed and selected by our experienced in-house recruiter to ensure the high quality and standards of the helper that we put forth to you.

Experienced and well-trained domestic helpers

All the helpers in our team have worked for a minimum of 4 years in Singapore, hence they are already very qualified and has experience working with your needs.

Upskilled helpers to take care of mummy and baby

We send our helpers who already have babycare experience to training classes to further enhance their skills. Our helpers can also prepare confinement and milk boosting meals for mothers during their tenure, on top of taking care of baby as well as household chores.

Professional trained to take care of elderly

Our helpers will attend a professional training course to enhance their relevant skills to help take care of your elderly at home.

Independent and does not require much training

Our curated helpers have initiative and knows how things work in Singapore hence does not require much training on your part. They are capable of going to the market independently and can cook to take care of your family.

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